Frequently Asked Questions
What are the system requirements?
Tech-Guyz Connect is compatible with Windows 95, 98, ME, 2000, 2003, XP, and Vista. Sorry no Mac support at this time.
What is there to stop Tech-Guyz from connecting into my system at anytime?
Tech-Guyz Connect is designed and setup so only you the client can initiate the connection by clicking the connect button on our program.
I click “connect” and nothing happens?
You must call Tech-Guyz @ 1(877) 577-4616 to make sure that our server is setup to receive your connection. A firewall may also be stopping your outgoing connection. Let us walk you through it.
My first connection to Tech-Guyz failed, now my “connect” button is grayed what do I do?
Quit Tech-Guyz connect and reopen it. The “connect” button should now be back to normal.
How do I know if Tech-Guyz is connected to my system?
There will be a small T-G icon at the bottom right hand corner of your screen, that means we are connected. You will also see your mouse move around on its own. Don’t be alarmed this is just the magic of VNC. Tech-Guyz will always be in close contact with you either over the phone or by the built in instant messenger program to make you feel as comfortable as possible.
How do I disconnect from Tech-Guyz @ anytime if they are accessing my system?
If Tech-Guyz is accessing your system there will be a small T-G icon at the bottom right hand corner of your screen. Right click that icon and click Exit @ anytime.
Is this a program that installs onto my computer?
This program is designed to quickly install when you double click the “Tech-Guyz Connect.exe”, and then uninstall when you hit the “quit” button. Once you quit the program it is no longer installed on your system. To re-install it just double click “Tech-Guyz Connect.exe”
Does Tech-Guyz Connect use any encryption?
It has Security: Build-in communication encryption (TWF 256) and DH key exchange (using a 512 prime)
Who makes this VNC software?
www.pchelpware.com